Neighbourhood Officer - Permanent Contract


£24,892 - £27,657

Expires: 21/10/2019

Southway Housing Trust is a Community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work with.

An exciting opportunity has arisen for a Neighbourhood Officer who will work within our communities; who will be keen to have a positive impact on our residents’ lives and the communities in which they live. Working at the front line of our operation, the successful candidate will largely be based out in our communities: assisting customers with a broad range of tenancy-based issues.

This post is highly challenging but very rewarding. Applicants will need to be highly organised, demonstrate resilience, have excellent customer care skills, be an effective team player and have the ability to manage their own workload.

Key Responsibilities:

  • Allocating void properties, shortlisting applicants and carrying out viewings
  • Proactively monitoring individual tenancies, dealing with mutual exchange, succession and assignment queries. Identifying and resolving issues such as tenancy fraud, boundary disputes and poor property condition.
  • Providing advice and support to tenants to help them manage their tenancies; working closely with our tenancy support team and making safeguarding referrals and attending multi-agency meetings when necessary.
  • Successfully resolving anti-social behaviour complaints and working closely with our Action Team when legal action is required.
  • Carrying out regular area inspections to identify and deal with health and safety and environmental concerns
  • Building strong working relationships with partner agencies across the local area.

Essential Skills:

  • Excellent verbal communication and negotiation skills.
  • Excellent letter and report writing skills – able to convey complex information accurately, simply and clearly.
  • Ability to stay professional, non-judgemental and diplomatic in difficult situations.
  • Ability to understand and apply policy in practical situations.
  • Experience of working as a Housing Officer or similar Neighbourhood Management position.

Closing date: 21st October 2019
Interviews: 08th November 2019

Please apply online by visiting visit our website at If you have any queries, please email or contact us on 0161 448 4353.

Please note that CVs will only be accepted if accompanied by a completed application form.

If you have previously applied for this vacancy (within the last 6 months), you need not reapply.

Southway recognises the importance of helping its employees balance their work and home life by offering flexible working arrangements where possible. We aim to agree solutions that enable staff to balance their working life with other responsibilities.

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability and meet the minimum essential criteria for the post will be invited to interview. If you have a disability, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an Interview.

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  • Company Pension
  • Competitive Salary
  • Dental Cover
  • Generous Holiday
  • Great Working Environment
  • Healthcare
  • On-Site Parking


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